Refund policy

 

Thank you for choosing to embark on this exciting adventure with us! We're thrilled to have you as our customer! 

Refund Policy for local and international orders

We understand that sometimes things don't go as planned, and a purchase may not meet your expectations. To ensure a seamless shopping experience, we have outlined our return and exchange policy below.

Guidelines

1. How to Request a Return or Exchange:
   - Please send all return requests to our email at customers@notamust.com.
   - Requests must be made within 1 day of receiving your order.

2. Options for Size or Style Exchanges:
   - If the size or model of the item is not suitable, you may exchange it for a similar product in a different size, provided that it is in stock. Please note that all shipping costs and customs fees associated with this exchange will be the responsibility of the customer.
   - If the desired product is not available, we will accept the return in exchange for “store credit” equivalent to the purchase amount. As before, the customer will be responsible for all shipping costs and customs fees for the returned item.

3. Return Conditions:
   - All returned items must be in their original condition, showing no signs of wear, and must include all labels and hang tags.

4. Issues with Incorrect or Defective Products:
   - If you receive an incorrect item or find a defect, please contact us at customers@notamust.com within 24 hours of receiving your order. Ensure you include photos, videos, and a detailed description of the issue. We will arrange a replacement or a refund, including shipping costs.

Important Notes:
- Please be aware that we do not accept returns on items sold at a discounted price.
- Refunds in cash are not offered; instead, we provide “store credit” equivalent to the item’s value.

Thank you for choosing to shop with us! Your satisfaction is our utmost priority, and we are here to assist you with any questions or concerns you may have.