Thank you for choosing to embark on this exciting adventure with us! We're thrilled to have you as part of our fashion-forward family. Get ready to have a blast as we take you on a wild ride through the world of style and self-expression.
Shipping
Processing Time:
- For all items with standard shipping, we typically require 2 business days to create your order.
Delivery Time:
-
The delivery time can vary and usually ranges from 1-2 business days, depending on your location.
Shipping Costs:
- If you are on Bali, the Delivery is free
-
If you are in Indonesia, the shipping cost is 50.000 IDR.
-
Currently we do not provide worldwide shipping, but if you fall in love with our products, please, contact with us and we will offer you options.
Once your order is dispatched, you will receive a confirmation email.
-
Returns & Exchanges
We understand that sometimes circumstances change, and you might need to return or exchange an item. Here are our guidelines:
Return and Exchange Window:
-
We are happy to offer a full refund or exchange if you contact us and initiate the process within 3 days of receiving your order.
Condition of Items:
-
Returned items must be in new, unwashed, and unused condition with all tags attached.
Shipping Costs:
-
Please note that Not a must will not cover shipping and handling costs for items returned due to a change of mind.
Recommended Courier:
-
We recommend using a courier that provides tracking, as we cannot take responsibility for items that do not reach our warehouse.
Incorrect or Faulty Items
While we take great care in quality checking our items, we acknowledge that mistakes can happen. In the event you receive an incorrect or faulty item:
-
Please contact us notamustbrand@gmail.com, and we will initiate the return and exchange process free of charge.
-
Upon receiving the item at our warehouse, we will inspect it and issue a refund or exchange immediately.
Order Cancellations
If you need to cancel an order, please inform us as soon as possible. Here are the guidelines for order cancellations:
Before Shipment:
-
If you cancel your order before it's dispatched, we can offer a full refund or exchange.
After Shipment:
-
If the item has already been shipped, you must return it within 3 days of receiving your order, adhering to the new, unwashed, and unused condition with all tags attached.
Shipping Costs:
-
Please note that Not a must will not cover shipping and handling costs for returning a cancelled item.
Condition of Items:
-
Items must be in new, unwashed, and unused condition with all tags attached. Customized or adjusted items are not eligible for return or refund.
Sale Items
Please be aware that we do not offer refunds or exchanges for sale items.
If you have any questions or need further assistance, please feel free to reach out to us at notamustbrand@gmail.com. We value your satisfaction and are committed to addressing your inquiries within 24 hours.